The Government of India does not mandate GSTIN for sales under Rs. 20 lakhs annually. Hence, we also do not mandate it. You can open an account and make shipments without providing a GSTIN to begin with. You will still need to provide Proof of Identity (POI) and Proof of Address (POA) as KYC. Typically PAN card and Aadhaar card can be provided as KYC. If additional KYC is needed at any point in the future, we will let you know about it by contacting you via phone / e-mail provided in your account.

• KYC is needed for one-time initial setup of your account. KYC is needed prior to account usage for booking shipments. KYC should be completed within 15 days from the date of registration.
• Thanks For shipments within India:
• Please upload PAN/GSTIN copy under My Profile.

Yes, there is a minimum reserve refundable deposit of is needed to start using our shipping services. This amount is kept in your ParcelGuru wallet and is adjusted against the shipping charges after shipment is manifested. If shipment is not picked or cancelled before it is picked there is no penalty and the amount will be refunded to your wallet. As the balance falls under the threshold as per your package, additional top up is needed to book shipments. The amount in your wallet is safe since it does not expire and if you decide in future to close your account then the amount leftover in wallet is refundable per T&C.

• Top up your account with the minimum account balance as per your package. This balance is like talk-time and has lifetime validity. It is fully refundable at time of account closure. As long as you have balance you can make shipments. The cost of shipment is deducted from your balance on manifesting of the shipment.
• Book Shipment - CHOOSE COURIER and print shipping label (takes less than 2 minutes). If you do not have printer, you can save label as pdf and take print out later.
• Package your shipment appropriately and stick system generated shipping label (with barcode) on top of the package. Keep the courier receipt for your records in case there is dispute later regarding the pickup or delivery.
• You are done! Just hand the box over to courier pickup executive who will come for pickup.
• You can track your shipment from your dashboard or ParcelGuru website using AWB number.

We have an Excel based upload facility that will allow you to book multiple shipments at the same time. Please ensure adequate balance is always present in your wallet before bulk excel upload to avoid shipment failures.

• There are three steps:
• Add New Pickup Location
• To add multiple pickup locations, you can go to Dashboard side menu
• Click on Add New Pickup location button to add new pickup points.
• Book New Shipment
• The process to book new shipment is the same
• Share Shipment Label
• After step 2 is successful print the shipment label for new shipment and 'Print to Pdf'. Save and then share separately with your contact at the newly created pickup point in step 1.

• Ensure you have sufficient balance in your ParcelGuru Wallet; order(s) will not get accepted under following condition:
• a. Wallet with zero balance
• b. Wallet balance is below or near threshold as per your package
• c. Shipment order causing the wallet balance to drop below threshold
Or
• Grace period to complete KYC is over.

You can enter 'COD Amount' on shipment details during the shipment booking. The shipment value that is declared will be the amount collected by the delivery executive at the time of delivery of your shipment.

The money collected from your customer during COD shipment delivery is credited into your bank account or ParcelGuru wallet depending on your preference (default is bank account). To get COD remittance into bank account you should update bank account details on your Account Profile

• COD remittance is done on a daily basis except on Sundays and public holidays.
• Remittance is collectively given along with report for all delivered COD orders.
• COD Remittance is done by default on T+7 basis i.e., 7 business days after COD shipment is delivered.

You do not need to call anyone for pickup. When you book the shipment, a pickup request is automatically generated. Non-regular pickups are done within 1-2 business days of shipment booking. Shipments booked before 11 am are usually picked same business day or by next business day. Please ensure the shipment is packaged appropriately and shipment label stick to the package with barcode is clearly visible for scanning.

You can open a support ticket after you are registered as a client. If you are not registered with us then please send us email at customercare@myparcelguru.com

• Billing is done initially based on the weight, dimensions and other data you chose while booking shipment. Subsequently if there is a difference between the actual shipment data (as reported by courier) and what was declared (by you while booking) then there you will be billed based on the courier-reported data. The revised charges are deducted from wallet. If you feel you have been charged more than your declared weight and/or dimensions then you can email us with a request to dispute the charge with the courier who picked and delivered your shipment. To create dispute with the courier we need
1. Weight - Clear image of the box/parcel on weighing scale showing the weight clearly
2. Length - Clear image of the box/parcel with ruler showing the length
3. Breadth - Clear image of the box/parcel with ruler showing the breadth
4. Height - Clear image of the box/parcel with ruler showing the height
• AWB/Barcode - Clear image of the box/parcel face up showing barcode, AWB Sometimes it may not be possible to click every image - especially for high volume shippers.
• We request them to at least keep some images of products in standard size packing which we can use if actual images are not available.
• Once the courier reverts on the dispute (usually within a few days) we will update you and reverse the incorrect charges if dispute is resolved in your favour. Please understand that to represent you properly in the dispute we need your support via supporting facts & images, trust in us and patience (few days).

• If your customer claims they have not received the shipment we can request the courier for Proof of Delivery (POD).
• POD can be of two types:
1. OTP based verification done when shipment is delivered.
2. Signature taken on paper run-sheet or mobile device when shipment is delivered.
• In case the tracking shows that the Delivery is verified via OTP then a paper signature POD cannot be provided. The reason is that the shipment is marked as Delivered by the courier only after obtained an OTP from the consignee mobile. OTP verified delivery is considered a stronger proof than a paper signature. We cannot raise any delivery dispute on this type of verified delivery.
• If OTP-based verification is unavailable then we can request courier for signature POD.
• Proof of Delivery (POD) request must be raised within 3 days of the shipment being marked as Delivered. You can raise a POD request by opening Helpdesk Ticket requesting POD for the AWB marked as Delivered. Beyond 3 days is not possible to obtain POD or it will be on best effort basis only as most couriers do not entertain requests.

Sometimes due to either unavoidable circumstances or due to ODA (out of delivery area) pin codes it is possible that the courier may not be able to provide door delivery. This is very rare but it can happen and is usually when consignee location is remote. In such situations we request you to ask your customer (i.e., the receiver of the parcel) to please collect from courier office within 3 business days with valid government issued ID proof. If not collected it will be returned back to shipper. Shipment charges cannot be waived in such situations.

• Sorry for the unfortunate experience. In general, the courier does not have any liability of the contents in case shipment is delivered and accepted by consignee. You should advise consignees to not accept parcels which are damaged externally. Instead ask to take pictures/videos and share it with us to allow us to open dispute with courier.
• If shipment is already delivered and then consignee says that contents are missing
1. We can help you resolve this by raising a dispute with the courier.
• To raise dispute and resolve it in your favour we need:
1. The invoice and video of contents as it was packed.
2. The photo showing the packed box in its original form.
3. The photo of the box as it was received.
4. The unpacking video of the shipment when it was delivered
• To raise the dispute with courier about contents being different we need the above information to raise a dispute with your chosen courier partner. Please provide this asap as delays could result in dispute being rejected by courier due to time lapse.

Our customer support is available 6 days a week from 10:00 am to 7:00 pm.

• You can use any of the following method of contacting customer care for service with ParcelGuru.
1. However, here are some general ways to contact customer care for service: Phone: Feel free to call us on 855 48 48 855 our customer service phone number that you can call to speak with a representative. Look for the number on the company's website or on any correspondence you have received from them.
2. Email: You can send an email to the company's customer service email address
3. customercare@myparcelguru.com. This information can usually be found on the company's website.
4. Raise Issue: If you are holding an account with us, you can also raise an issue with us; our customer care representative will help you resolved the issue.
5. In-person: If the company has a physical location in Pune, you can also avail a in person onsite support.
6. Before contacting customer care, it may be helpful to have any relevant information such as AWB number or order specific details, to help us speed up the process.

• You can use any of the following method of contacting customer care for service with ParcelGuru.
1. However, here are some general ways to contact customer care for service: Phone: Feel free to call us on 855 48 48 855 our customer service phone number that you can call to speak with a representative. Look for the number on the company's website or on any correspondence you have received from them.
2. Email: You can send an email to the company's customer service email address
3. customercare@myparcelguru.com. This information can usually be found on the company's website.
4. Raise Issue: If you are holding an account with us, you can also raise an issue with us; our customer care representative will help you resolved the issue.
5. In-person: If the company has a physical location in Pune, you can also avail a in person onsite support.
6. Before contacting customer care, it may be helpful to have any relevant information such as AWB number or order specific details, to help us speed up the process.

• For each shipment, we receive detailed scans from our carrier partners; Our customer support will resolve any delivery issues in the event of delays or non-delivered.
• Additionally, you can raise issues with your account, our customer care representative will help you resolved the issues with our carrier partners.
• ParcelGuru has also developed monitoring solution to monitor potential delivery and pickup delays; In order to guarantee the highest level of customer satisfaction, strict SLAs are used to monitor all shipments.

• You can use any of the following method of contacting customer care for service with ParcelGuru.
1. However, here are some general ways to contact customer care for service: Phone: Feel free to call us on 855 48 48 855 our customer service phone number that you can call to speak with a representative. Look for the number on the company's website or on any correspondence you have received from them.
2. Email: You can send an email to the company's customer service email address
3. customercare@myparcelguru.com. This information can usually be found on the company's website.
4. Raise Issue: If you are holding an account with us, you can also raise an issue with us; our customer care representative will help you resolved the issue.
5. In-person: If the company has a physical location in Pune, you can also avail a in person onsite support.
6. Before contacting customer care, it may be helpful to have any relevant information such as AWB number or order specific details, to help us speed up the process.

• The shipment label can be generated by simply clicking on the Print button/icon under Actions column for a shipment on dashboard. The A4 shipment label will be auto-generated with your logo (if uploaded in your profile), the courier's name, barcode, customer address after you click on Print.
• If you need to print multiple shipment labels and with more options such as A4 then select the checkbox on the left-hand side of shipment dashboard and click on the Print Selected button under the Print Options (just above the shipment list table).

• If shipment has not been picked:
• You can try editing the shipment (if option is available to you) on Dashboard. After editing, please re-print the shipment label. If Edit option is not available then you have to cancel the shipment and re-book it with the correct details.
• If shipment has been picked and already in transit:
• If shipment has not reached destination, we will try to update the details by manual request with courier. Please note this is on best effort basis only and is not guaranteed. You can request this via Support Ticket.
• If shipment has been picked and reached destination:
• It will not be possible to update address once shipment is in destination and/or delivery attempts already done. If no attempts are done then mobile number change may be possible with some couriers only on best effort basis.

ParcelGuru facilitates Track-and-Trace option for all orders. You can track with easy using either AWB or Order Id generated by ParcelGuru. In addition, you can track up to 10 Order Ids or AWBs in a single request.

You can filter and export the appropriate orders from the dashboard of ParcelGuru for reporting purposes. This flexibility allows you to export any order(s) that have been delivered to a certain customer. The order history will be kept by ParcelGuru for up to 120 days.

ParcelGuru offers a special pre-generated Shipping Label feature that will greatly reduce your reliance on printer. If this option is not already included in your subscription, you can avail this feature please speak to our customer support. These shipping labels will be applied to upcoming shipments.

Not necessary, you can use regular self-adhesive tape to stick the shipping label, ensure your shipment is packaged properly, and a system-generated shipping label (with a barcode) should be applied to the top of the package.

No hand written AWB number accepted by any of our courier partners Print Out is required as barcode on label has to be scanned during pickup and also during various aspects of the shipment's journey to ensure you get proper tracking information. Printers are inexpensive and shipment labels look professional adding to your business' brand image.

No. Liquid items can be sent only by Standard (Surface) shipment mode.

• Packing material to protect your contents for damage is based on the contents you are sending.
• For example, good quality envelope might be sufficient for sending a document but would not be adequate to send a bottle. Depending on contents the packing can be different to ensure chances of damage in transit are minimized. Assume that other parcels will be placed in cargo along with and on top of your parcel even for fragile marked items. Fragile items should be packed in cartons that will not crumple. So good quality thick microns cardboard should be used and there should be no gaps inside. In addition, bubble wrap or use other packing to ensure items do not shake in transit. If bottles then leak can happen from lids which come loose even if bottle itself does not break. So, bottle lids should be sealed and taped properly. These are some precautions to take while packing. Fragile stickers and This Side Up stickers are a guideline for handling and not a guarantee. Packing is still ultimately the client's responsibility.

GST invoice is auto generated twice a month i.e., 1st and 15th the month's charges made to your account. You can download it from Dashboard navigate to respective order for individual Invoices Or go to Invoices for consolidated twice monthly invoice.

eWay Bill is mandatory for shipments with invoice value over ₹ 50,000. Please generate the E-Way bill (check with your accountant) and provide a print out of E-Way bill to the courier pickup executive along with a print out of invoice. In addition, you can forward soft copy of same along with shipment id to us by email in case we need to update it with courier in case of problems.

• Ensure you have sufficient balance in your ParcelGuru Wallet; order(s) will not get accepted under following condition:
1. Wallet with zero balance
2. b. Wallet balance is below or near threshold as per your package
3. c. Shipment order causing the wallet balance to drop below threshold
Or
4. Grace period to complete KYC is over.

• Prohibited Articles
1. Anything which is sent in contravention of any enactment for the time being in force.
2. Any indecent or obscene printing, painting, photograph, lithograph, engraving, book or card, or any other indecent or obscene articles.
3. Any letter, postcard, newspaper, packet or parcel having on it or on the cover thereof, any words, marks or design of an indecent, obscene, seditious, scurrilous threatening, or grossly offensive nature.
4. Any explosive, inflammable, dangerous, filthy, noxious or deleterious substance.
5. Any Living creatures or other thing which is either noxious or likely to injure postal article in course of transmission by post or any officer.
6. Tickets proposal or advertisement or any other matter relating to a lottery except to the lottery organized or authorized by Government.
7. Gold coins or bullion or both of a value exceeding Rs. 20,000/-.
• Dangerous Goods
1. Oil-based paint and thinners (flammable liquids)
2. Industrial solvents
3. Insecticides, garden chemicals (fertilizers, poisons)
4. Lithium batteries
5. Magnetized materials
6. Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
7. Fuel for camp stoves, lanterns, torches or heating elements
8. Automobile batteries
9. Infectious substances
10. Any compound, liquid or gas that has toxic characteristics
11. Bleach
12. Flammable adhesives Arms and ammunitions
13. Dry ice (Carbon Dioxide, Solid)
• Restricted Items
1. Precious stones, gems and jewellery
2. Uncrossed (bearer) drafts / cheque, currency and coins
3. Poison
4. Firearms, explosives and military equipment.
5. Hazardous and radioactive material
6. Foodstuff and liquor
7. Any pornographic material
8. Hazardous chemical items

We are based out of Pune; with registered office is at City Vista Kharadi. For more details, please visit our website: www.myparcelguru.com.

• ParcelGuru work on 4 core values:
1. Pickup Assurance
o We give you 100% pickup assurance; resolve all pickup issues same day.
2. Shipment Tracking
o Track-and-Trace System with configurable notification services.
3. Multi Carrier
o One platform ability to compare rates, routes and delivery options.
4. Dedicated CSD
o Speed, quality, and value are guaranteed by customer service and onsite person support.

ParcelGuru is an integrated logistics solution that allows you to select carrier that best suits your shipping requirements. There are no multiple courier agreements, and all carrier partners are pre-integrated and ready to ship quickly; one platform for comparing rates, routes, and delivery options with over 29,000+ Indian pin codes from a single account.

• Kindly note that we provide a booking platform to book via different couriers. If you are not satisfied with one courier you can choose another one from our platform. We are not the courier and are not part of pickup, handling or delivery process. Courier has no liability and provides no insurance for damages in transit.
Please note:
• We can help you get the damage certificate from the respective courier partner for your insurance claim.
• We have published good practices for packaging and labelling the parcels to avoid possible damage, please feel free to go thru these guidelines.
• Additionally advise your customers not accept visibly damaged shipments but take pictures and share while raising an issue. Video of parcel received and opening of parcel is also required in case consignee has accepted parcel and wants to open complaint asserting damage by courier.

• Sorry for the unfortunate experience. In general, the courier does not have any liability of the contents in case shipment is delivered and accepted by consignee. You should advise consignees to not accept parcels which are damaged externally. Instead ask to take pictures/videos and share it with us to allow us to open dispute with courier. If shipment is already delivered and then consignee says that contents are missing We can help you resolve this by raising a dispute with the courier.
To raise dispute and resolve it in your favour we need:
1. The invoice and video of contents as it was packed.
2. The photo showing the packed box in its original form.
3. The photo of the box as it was received.
4. The unpacking video of the shipment when it was delivered
• To raise the dispute with courier about contents being different we need the above information to raise a dispute with your chosen courier partner. Please provide this asap as delays could result in dispute being rejected by courier due to time lapse.

In case of package lost, the liability is covered by respective courier partner, this will vary from courier to courier; this has been clearly stated in our agreement.

• Volumetric weight is a derived weight based on volume occupied by your shipment.
• Volumetric weight is calculated as: L x B x H (cms) / 5000.
• Example, if a 250gm item is shipped in a box of dimensions 17 x 10 x 15 cm with box weight of 100gm then:
• Dead Weight = 250 + 100 = 350gm
• Volumetric weight = (17 x 10 x 15)/5000 = 510 gm
• Chargeable Weight = 510 gm
• Note - To avoid volumetric billing please ensure efficient dimension of packing i.e., pack small items in small box with adequate packing material to avoid damage in transit.

Get started with your account setup easily with a one-time KYC process. Complete your KYC within 15 days of Operations to start booking shipments. Simply upload your PAN or GSTIN copy under 'My Profile' for seamless shipments within India. Start shipping with confidence today!

Dead Weight is the actual weight of the parcel measured with weighing scale.

Yes, you can. It is your responsibility to pack it properly. Fragile stickers are available in market. Designs Fragile 1, Fragile 2, Fragile 3, This Side Up. Please note that marking a shipment Fragile is not a guarantee but a guideline to courier to take care while handling. The shipment packing is still your responsibility.

We ship minimum 1gm to maximum as per customer requirement. Please feel free to connect with details on volumetrics and carrier options with our representative.

Yes, even single shipments will also be picked up.

You do not need to call anyone for pickup. When you book the shipment, a pickup request is automatically generated. Non-regular pickups are done within 1-2 business days of shipment booking. Shipments booked before 11 am are usually picked same business day or by next business day. Please ensure the shipment is packaged appropriately and shipment label stick to the package with barcode is clearly visible for scanning.

We give you 100% pickup assurance; all pickup issues will be resolved within our service SLAs.

Yes, you can; to add multiple pickup locations you can go to Dashboard > use side menu Click on Add New pickup location button to add new pickup points.

• There are three steps:
1. Add New Pickup Location
To add multiple pickup locations, you can go to Dashboard side menu Click on Add New Pickup location button to add new pickup points.
2. Book New Shipment
The process to book new shipment is the same
3. Share Shipment Label
After step 2 is successful print the shipment label for new shipment and 'Print to Pdf'. Save and then share separately with your contact at the newly created pickup point in step 1.

When you book the shipment, a pickup request is also automatically generated. ParcelGuru also gives you option to raise any future pickup request for the carrier of your choice.

ParcelGuru does not ask for any shipment volume guarantee. If your shipment volume increases you will enjoy discounted rates with additional services; please feel free to connect with our sales to get the best rates for your business.

Get started with your account setup easily with a one-time KYC process. Complete your KYC within 15 days of Rates to start booking shipments. Simply upload your PAN or GSTIN copy under 'My Profile' for seamless shipments within India. Start shipping with confidence today!

Rate Calculator is available under "My Package

We bundle shipments over many clients resulting in thousands of shipments monthly for our courier partners. This allows them to give us good rates and we share the same with you.

Please feel free to connect with us on any rate related queries, you can call us or mail us to enquire about best rates that we can offer. Our support team will arrange a demo and will also answer your rate specific queries. Rate calculator is available on our website, you can access this once your are registered; please note registration is absolutely free.

• Growth Plan(s)
You can choose the right fit for your business needs from available pre-defined plans with us.
• Suit Plan(s)
Consult with our team for the best fit and your integration needs to grow your business.

In case of an RTO, the shipment will appear under exception; all RTOs can be tracked similar to forward orders; RTO reason will be highlighted with the scan details of the order.

With ParcelGuru you can process return for a delivered parcel; please connect with ParcelGuru representative for more details and necessary demo.

Yes, this is available on request, please connect with our sales team with your specific needs of packing material.

At present we provide service within India using the following courier partners:
• Delhivery
• Ecom Express
• XpressBees
• BlueDart
• Ekart
As more couriers get added into our network they will be seamlessly provided to all clients.

We cover 29000+ pin codes in India. Deliverability to a destination pin code is dependent on the sender pin code, weight, prepaid / cod and other factors. Hence, the best check to confirm deliverability to a pin code is to put all details and attempt to Estimate shipment cost. This is a better check since not all combinations of weight / mode (air or surface) / services (cod / reverse / pickup) may be possible between two pin codes. The shipment cost calculator does a real-time check for all options available and gives you an accurate answer. If you still want an excel, we can provide it. You can download an excel list of supported pin codes. However, it is not real-time and not 100% accurate.

• 'Cash on Delivery' in ecommerce means delivery executive will collect the declared Parcel value at time of delivery before handing shipment over. If payment is not done then the shipment will not be delivered. It will be returned back to the sender.
• 'Prepaid' in ecommerce means the receiver has already paid for the goods and the delivery executive will simply give shipment and not collect any payment at time of delivery.

Currently not available.

For Surface Shipments:
• Zone A (same city) : 1-2 business days
• Zone B (within approx 500 km) : 2-3 business days
• Zone C (metro - metro) : 2-4 business days
• Zone D (Rest of India) : 3-5 business days
• Zone E / F (J&K, North East) : 5-9 business days
For Air Shipments:
• Zone C (metro - metro) : 1-2 business days
• Zone D (Rest of India) : 3-4 business days
• Zone E / F (J&K, North East) : 3-5 business days

ParcelGuru Track-and-Trace system provides flexible notifications to consignor and consignee.

Money in ParcelGuru wallet is refunded once you close your account with us. Refund is done as per the T&C. Refund can take 2-3 weeks as all shipments in your account need to be reconciled with the courier(s) for weight discrepancies before final billing can be completed. Refund of your wallet balance will entail an administrative closure fee of ₹100 (exclusive of GST). If any promotional credits received at the time of registration will not be refunded.

You can check balance a.k.a ParcelGuru Wallet on Dashboard itself.

Usually, the money gets credited to your account within 24-48 hours. If the issue persists, we recommend you call our support team with details of the transaction like transaction Id, date or even screen shot for reconciliation. The reconciliation will take 3-4 business days.

You can check your recharge history go to the home screen, next to balance you will see a payment transaction history button; Here, click on the history icon; to view and filter by date your recharge history.

• Volumetric weight is a derived weight based on volume occupied by your shipment.
• Volumetric weight is calculated as: L x B x H (cms) / 5000.
• Example, if a 250gm item is shipped in a box of dimensions 17 x 10 x 15 cm with box weight of 100gm then:
• Dead Weight = 250 + 100 = 350gm
• Volumetric weight = (17 x 10 x 15)/5000 = 510 gm
• Chargeable Weight = 510 gm
• Note - To avoid volumetric billing please ensure efficient dimension of packing i.e., pack small items in small box with adequate packing material to avoid damage in transit.

Dead Weight is the actual weight of the parcel measured with weighing scale.

Chargeable weight is Dead Weight or Volumetric weight whichever is higher. You can use Estimate Shipment Cost to understand the dead weight and volumetric weight of your shipment.

• Billing is done initially based on the weight, dimensions and other data you chose while booking shipment. Subsequently if there is a difference between the actual shipment data (as reported by courier) and what was declared (by you while booking) then there you will be billed based on the courier-reported data. The revised charges are deducted from wallet. If you feel you have been charged more than your declared weight and/or dimensions then you can email us with a request to dispute the charge with the courier who picked and delivered your shipment. To create dispute with the courier we need
1. Weight - Clear image of the box/parcel on weighing scale showing the weight clearly
2. Length - Clear image of the box/parcel with ruler showing the length
3. Breadth - Clear image of the box/parcel with ruler showing the breadth
4. Height - Clear image of the box/parcel with ruler showing the height
5. AWB/Barcode - Clear image of the box/parcel face up showing barcode, AWB
• Sometimes it may not be possible to click every image - especially for high volume shippers. We request them to at least keep some images of products in standard size packing which we can use if actual images are not available.
• Once the courier reverts on the dispute (usually within a few days) we will update you and reverse the incorrect charges if dispute is resolved in your favour. Please understand that to represent you properly in the dispute we need your support via supporting facts & images, trust in us and patience (few days).

We ship minimum 1gm to maximum as per customer requirement. Please feel free to connect with details on volumetrics and carrier options with our representative.