Terms of Services

In using this website you are deemed to have read and agreed to the following terms and conditions :

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "Company", "ParcelGuru", “Ourselves”, “We” and "Us", refers to ParcelGuru which operates website https://www.ParcelGuru.com . “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Indian Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Disclaimer
Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Scope of Services

ParcelGuru or ParcelGuru’s Logistics partner shall pick up shipments on behalf of ParcelGuru from its clients locations as communicated during shipment booking.
The tracking number and logistics partner for each shipment would be assigned by an automated process.
Clients shall take a print out of the shipping label provided for the shipment and display prominently on the shipment box.
The Client will hand over the shipment to the Logistic partner mentioned on shipping label.
The Client will ensure proper packing in a tamper proof packing of their brand in a manner to prevent damage in transit.
In case of shipments booked under COD (Cash on Delivery), ParcelGuru’s logistics partner shall collect Cash from the Consignee and remit/reimburse the amount to ParcelGuru which then forth would be reimbursed to the client. See COD details in later section.
The Client on its behalf shall keep ParcelGuru indemnified against all duties, taxes, Octroi, cess, clearance charges and any other charge/levy by whatsoever name called, levied on shipments In event of such charges being levied by any government authority, the same can be claimed from the client against the challan /receipt of the same. Client shall keep ParcelGuru indemnified against any loss, damage, costs, expenses arising out of any action or proceedings initiated by any authority (judicial or regulatory of the like) on account of any act/omissions on its part related to the shipments.
The Client will be solely responsible to comply with all statutory requirements (State and Central Laws/Statutes) applicable in relation to booking, sale and transportation of the shipments carried and delivered by the logistics partners of ParcelGuru in pursuance of this agreement.
It is expressly understood by the parties to the agreement that ParcelGuru is a mere Service Provider to the Client and not in any other capacity whatsoever it may be called. It is further agreed to by the parties to the agreement that ParcelGuru is not performing any activity or job or providing service on behalf of the client which is tantamount to Seller or Retailer and or Stockiest/Distributor. The complete activity performed by ParcelGuru under this agreement is based on specific instructions given by the client as part of the scope defined and from time to time.
ParcelGuru through its logistics partners shall provide web based (online) tracking solutions for all shipments.
ParcelGuru’s Logistics partner, at the time of receiving the shipments from client, will use Air Waybill provided by Logistic Partner or by ParcelGuru through its logistics management software. It is agreed between the parties hereto that at all times for ParcelGuru and its logistics partner, the Consignor/ Shipper in the Air Waybill shall be the Client who is shipping the goods and not the Original Shipper or customer of ParcelGuru. It is clearly understood that ParcelGuru’s liability, if any, and to the extent agreed herein, shall extend only to CLIENT. The CLIENT shall be fully liable to its customers and neither ParcelGuru nor any of their logistics partner, shall have any direct or indirect connection/ relationship or responsibility/obligation to ParcelGuru’s customers, in any manner whatsoever
CLIENT must ensure 100% security of all shipments which have been picked up from its customers by ParcelGuru’s logistics partners as per ParcelGuru’s security procedures as explained and informed to it before executing this agreement. CLIENT confirms that the CLIENT is fully aware of the items prohibited on ParcelGuru or ParcelGuru’s logistics partner network for carriage and undertakes that no such prohibited items of shipment shall be handed over to ParcelGuru’s logistics partners for carriage by its customers.

OBLIGATIONS OF THE CLIENT

Client shall be responsible for proper; tamper proof and damage proof packing of the products.
Client shall be ready with the packed order when the courier person comes to receive the shipment, all pick-ups should be logged before the cut off time as directed by the ParcelGuru’s team, and no pick up beyond the cutoff time of the logistics partner shall be possible.
Client should ensure that shipments collected by the designated courier pickup executive are scanned using the barcode on the shipping label to ensure security of shipment. If in doubt please keep details of the pickup executive who collected the shipment such as name and phone number.
Client should strictly only use the automated system for generating the pickup.
Client should properly paste and insert the invoice, in and on the package.
This service is only for registered pickup locations i.e. the shipments will be picked by the courier companies from locations which has been registered by the client.
Client undertakes to fully indemnify and hold COURIER COMPANY OR ParcelGuru harmless (not liable) in case of any breach of security procedures by the Client(s), Client’s employees or its vendors.
Reverse pick up of orders should be the responsibility of the client, in case a reverse pick-up is requested by the Client the same shall be charged as mentioned in the proposal.
The Client shall not book / handover or allows to be handed over any Product which is banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws or contains any cash, jewelry (excluding artificial jewelry), gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments and Service Provider shall not be liable for the Delivery of any such Products. Without prejudice to the generality of the aforesaid, an indicative list of the banned or prohibited Products is given in later section of this agreement. In the event Client hands over or provides the aforesaid Products to the Service Provider then Service Provider shall not be responsible and shall not be liable for any loss, damage, theft or misappropriation of such Products even if Service Provider or Delivery Personnel has the knowledge of the same and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to Service Provider or Delivery Personnel.
Client understands, agrees and acknowledges that ParcelGuru through its logistics partners is a mere bailee of the Products, cash and is not an insurer of the same. Client hereby expressly and specifically waives all its rights and claims against ParcelGuru its logistics partners arising out of or in relation to the principles of insurance.
Client should inform ParcelGuru in writing within 5 days if there is any billing dispute and provide any details requested for resolution.
Client should pay any negative balance accrued to their account. If unpaid in reasonable amount of time then the account may be marked as defaulter/delinquent and account details will be published online. Further action may be initiated at discretion of ParcelGuru.
Proof of Delivery (POD) request must be raised within 5 days of the shipment being marked as Delivered. Beyond 5 days is not possible to obtain POD or it will be on best effort basis only as most couriers do not entertain requests.
Proof of Delivery (POD) request must be raised within 5 days of the shipment being marked as Delivered. Beyond 5 days is not possible to obtain POD or it will be on best effort basis only as most couriers do not entertain requests.

TERMS OF PAYMENT [Postpaid Clients at discretion of ParcelGuru] :

Security
It is your responsibility to safe-guard secret information such as this company website password (also used to access ParcelGuruTM Wallet) and financial instrument information such as credit card number and net banking password. The company is not liable for any misuse including financial loss from your account in case of stolen credentials. You will inform the Company immediately in case of knowledge of loss or theft of password.

Payment
The Company may accept payments by cheques, credit cards, debit cards, UPI and net banking facility provides by its payment gateway partners. The payment options may be revised from time to time to increase payment options available to you and/or to improve the payment experience. We reserve the right to take legal action against you – including but not limited to sharing your data with appropriate third parties – in case of fraudulent payments. The Company can take legal action for non payment of dues and is subject to Pune jurisdction.

Fees
Fees for usage of Company Site and services will be communicated to you at time of account opening and to your registered email address in case of changes. The current fee structure will also be available for you to see in your account on the Company site. Continued usage of Company Site and services is considered as acceptance of fees.

Penalties Administrative penalties may be levied on accounts at our discretion for administrative overhead due to:

Non payment or late payment of dues resulting in delinquent account Excessive tickets where issue is found with customer shipments False or misrepresentation of facts Incorrect data provided while shipment booking or later during disputes Loss or harm to others due to shipment damage As deemed appropriate by ParcelGuru based on harm or overhead to ParcelGuru and/or clients and/or partners RTO RTO (Return to Origin) shipments are those which could not be delivered to customer and are returned back to the sender. RTO shipments incur RTO fee which is the same as forward shipping charges. For example, if forward shipping charge is Rs.50 and if shipment is returned back (RTO) then a total of Rs.50 + Rs. 50 (total Rs.100) is charged since the shipment has made two journeys.

Cash on Delivery
Cash on Delivery (COD) is an optional service which is chargeable as per your fee schedule. Successfully delivered COD orders will be charged Shipping Fee + COD Fee. Returned COD orders will be charged 2 x Shipping Fee.

The amount collected from successfully delivered COD orders will be remitted to your bank account. By default, COD Remittance is done o T+7 basis (7 days after shipment is delivered) unless opted into Early COD Remittance program (additional fee).

To avail COD please update bank account details in your account (Edit Profile) or send bank account details (account name, account number and IFSC code) from your registered email address to support@ParcelGuru.com . If you want the COD remittance to be settled in your ParcelGuru Wallet instead of bank account then please indicate that in your email.

COD remittance will be temporarily held in case your account is at risk of becoming negative balance.

COD remittance amount will be settled against any pending dues to the company.

COD remittance will be split between bank and wallet in case there is a projected negative balance or balance is expected to fall below the minimum reserve balance for account.

Prohibited Articles Anything which is sent in contravention of any enactment for the time being in force. Any indecent or obscene printing, painting, photograph, lithograph, engraving, book or card, or any other indecent or obscene articles. Any letter, postcard, newspaper, packet or parcel having on it or on the cover thereof, any words, marks or design of an indecent, obscene, seditious, scurrilous threatening, or grossly offensive nature. Any explosive, inflammable, dangerous, filthy, noxious or deleterious substance. Any Living creatures or other thing which is either noxious or likely to injure postal article in course of transmission by post or any officer. Tickets proposal or advertisement or any other matter relating to a lottery except to the lottery organized or authorized by Government. Gold coins or bullion or both of a value exceeding Rs. 20,000/-. Dangerous Goods Oil-based paint and thinners (flammable liquids) Industrial solvents Insecticides, garden chemicals (fertilizers, poisons) Lithium batteries Magnetized materials Machinery (chain saws, outboard engines containing fuel or that have contained fuel) Fuel for camp stoves, lanterns, torches or heating elements Automobile batteries Infectious substances Any compound, liquid or gas that has toxic characteristics Bleach Flammable adhesives Arms and ammunitions Dry ice (Carbon Dioxide, Solid) Restricted Items Precious stones, gems and jewellery Uncrossed (bearer) drafts / cheque, currency and coins Poison Firearms, explosives and military equipment. Hazardous and radioactive material Foodstuff and liquor Any pornographic material Hazardous chemical items More details on Dangerous Goods and Prohibited Articles can be https://www.indiapost.gov.in/MBE/DOP_PDFFiles/General_Information.pdf.

LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES WILL SERVICE PROVIDER, DELIVERY PERSONNEL OR ANY DIRECTOR, OFFICER, EMPLOYEE, AGENT OR CONTRACTOR OF SERVICE PROVIDER BE LIABLE TO THE CLIENT FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY LOSSES OR DAMAGES ARISING FROM THE AGREEMENT, UNDER TORT, COMMON LAW OR UNDER PUBLIC POLICY, EVEN IF CLIENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF GOODWILL OR ANTICIPATED PROFITS OR LOST BUSINESS AND BE LIABLE FOR ANY LOSS OF DATA OR ANY INTERRUPTION OF ANY CLIENT PROPERTY DUE TO ANY CAUSE.THE PARTIES AGREE THAT THE FOREGOING REPRESENTS A FAIR ALLOCATION OF RISKS BETWEEN THE PARTIES AND IT IS AN ESSENTIAL ELEMENT FOR PARTIES TO ENTER INTO THIS AGREEMENT.

Account Closure
Account can be closed by submitting an email to us from your registered email address along with your bank account details. Any balance left in your wallet will be credited to your designated bank account within 4-6 weeks. Refund will not include any credits into account that are received due to reward, referrals, discounts, promotions etc. Refund will only be for amount paid via top ups into customer account. All unbilled shipments will have to be billed before account can be closed. If account is closed after less than 5 shipments and account billing of less than Rs.1000 then an account closure administrative fee of Rs.100 plus GST will be charged. This nominal fee is charged as we only sign up businesses who can be expected to make at least a few shipments. This nominal fee is waived at our discretion.

Termination of Agreements and Refunds Policy Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded. Refunds, if any, are at the sole discretion of the Company and are limited to the amount of order under dispute. By default, refunds will be made to same payment instrument used for Service.

Availability Unless otherwise stated, the services featured on this website are only available within India, or in relation to postings from India. All advertising is intended solely for the Indian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Force Majeure Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

General
The laws of India govern these terms and conditions. By accessing and using this website you consent to these terms and conditions and to the exclusive jurisdiction of the Indian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are advised to re-read this page on a regular basis to ensure awareness of any change in terms and conditions.

Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. You can also write to us at:

ParcelGuru